Store Policy

SHIPPING:

Shipping within the US may take approximately up to 5 business days. For shipping on orders out of the US can take up to 7 or more business days. International shipping time takes about 5-10 business days (delays may happen due to Covid-19). Shipping fees as well as taxes will be added at the end of your checkout. Tracking numbers will be sent to the email address provided with purchase. Pretty Brat Kollection LLC is NOT responsible for ANY lost items. If you check your tracking number and the package says delivered, but you have not receive it, you will have to take this up with United States Postal Service (USPS).

PROCESSING:

Orders are processed in the order they are received in. Processing takes approximately up to 5 business days (Monday-Friday). This may change due to high order volume. After processing, you will receive an email with your tracking information. If you do not receive tracking info within 2 or 3 days, please email us and let us know.

WHOLESALE:

All wholesale orders are made to order, which means once we receive the order we will make them. Processing for wholesale takes approximately 7-14 business days. You will have the option to add the signature confirmation to your package for $5 more (see signature confirmation tab in the 'extra' tab).

RETURNED POLICY:

If your package is returned due to an incorrect address you will be responsible for paying shipping fees again. The shipping fee is NOT refundable. For sanitary reasons we do not issue refunds nor do we exchange items for another type or style. Again, NO RETURNS, NO REFUNDS & NO EXCHANGES!

ALL SALES ARE FINAL!

MISTAKINGLY ORDERED:

To the customers who "mistakingly ordered" or those who want to cancel their order, we ARE NOT canceling anymore orders after May 1, 2021! I apologize if you don't want the item or items that you put in your cart and press 'SUBMIT' to place the order. However, once the sale go through you would have to wait until we ship that item out. We do ask that you DO NOT try and bash our company for something YOU did on your own. We don't force anyone to do what they don't want to do. Once you receive the product or products and you still don't want the item, you can give it to your friend, family or anyone else as a gift.

FOR ANY OTHER QUESTIONS OR CONCERNS EMAIL US AT:

PRETTYBRATCOSMETICS@GMAIL.COM

We Thank You For Your Business & Hope You Have A Fantastic Day 💋!